RETURNS & REFUNDS
Non-refundable Items
Due to safety concerns and the hypoallergenic nature of our Personal Protective Equipment (PPE) products, all sales are final and non-refundable, even if the products remain unopened.
Defective Items & Fulfillment Errors
We stand by the quality of our products. If you receive a defective item or there's a mistake in your order, please contact us within 30 days of purchase. We'll offer a free exchange or refund after inspecting the returned item.
Upon receipt and inspection of the returned product, we'll send an email to notify you. You'll also be informed whether your refund request is approved or rejected.
For approved refunds, the amount will be credited back to your original payment method within 7 business days.
Order Changes & Cancellations
Mistakes happen. If you've made an error in your order or shipping address, notify us immediately through phone at 647 948 8158 or by sending an email to sales@canadamasq.com.
In the subject line of your email, use all caps and specify either ORDER MISTAKE or SHIPPING ADDRESS MISTAKE, along with your order number.
While our fulfillment team will do their best to accommodate changes, please note that if the order has already been dispatched for delivery, the customer will bear the shipping costs for reshipment.